FAQ

No, you shouldn’t. You pay only for the postage you use. There is no sign up fee, monthly charges, or equipment rentals. Simply pay-as-you-print and receive discounted USPS domestic and international postage and shipping rates.

Qwintry Global is a USPS postal wholesaler and a specialist in global shipping. We are able to pass on deeply discounted postage and shipping rates to our customers. Unlike many other providers, we do not charge monthly, sign up, or equipment fees. Qwintry Global is  the simplest and most economical way to purchase and print USPS postage and shipping labels at discounted rates.

All essential mailing and shipping functions such as selecting postage options, printing labels, buying added insurance, scheduling pick ups, tracking are available in one digital hub with a few mouse clicks. Shipping software is easy to use everywhere: you need nothing to download or install.

We provide tangible savings on USPS postage and shipping to every customer, regardless of their mailing and shipping volume, and there are no hidden fees. Check out our Shipping Calculator to see how much you can save using Qwintry Global discounted domestic and international rates.

No, you don’t. You may print postage just using any inkjet, laser, thermal or LED printer. 

You can create a free Qwintry Global account just in a moment. Get your free account here.

•  Fill in all the required fields, then click “Get Your Free Account”. By the way, we do not require credit card details or payment information when you sign up. 
• We will send an email confirmation and a welcome email to your  email address. 
• At this point, you can create your first label, then add funds to your account ($5 minimum) and you are ready to print your discounted USPS postage and shipping labels.

We require a $5 minimum deposit after the postage and shipping labels can be printed. This allows us to provide you with the best USPS rates while reducing our bank charges to process transactions.

Unlike other online shipping solutions, we do not charge any additional fees for accessing our discounted postage rates.

Qwintry Global accepts Visa, MasterCard, and Discover. Payment platforms take commission of 2.9% + 30 cents per successful card charge just like if you pay by debit or credit cards.

If you no longer need account balance for future postage purchases, we will  initiate a refund for any or all of your current accounts balance. Just send an email to [email protected] and include the following information: your Qwintry Global account ID and User Name; the amount from your account balance you wish to get refunded.

Once we receive your email, we will process your refund within 48 business hours to your most recently used payment method.

Please note that it can take 3-5 business days for refunds to post back to your account, depending on your credit card. 

To get a refund on your unused discounted USPS postage, please follow these steps:

1. Make sure the USPS shipping label is eligible for a refund: it was purchased within the last 15 days and was not scanned by a mail carrier.
2. Log in to your Qwintry Global account and go to the “Labels” tab; select a label you’d like to be refunded for, click its ID in the label list  to see the label details and then click the “Refund” button.

     3. Fill out the form and click “Send Request”.

4. You will receive an email notification from Qwintry Global at once and the second one concerning the status of your request — within 2-4 weeks. Please pay attention: because the USPS processes your request, Qwintry Global is not able to shorten the timeline.
5. Upon approval by the USPS, the refunded amount is instantly added to the balance on your Qwintry Global account. 

For more details, read Qwintry Global Refund Policy.

Step 1. Weigh your package with a scale. Measure three sides of the package (Length, Width, Height) with a ruler or measuring tape. 

Step 2. Go to the  “Labels” page  in your console. Click the green button "Create New Label". 

Step 3. For a domestic label do not change the country in a “ship to” address. The USA is set by default. Fill in all the required fields in the form: enter a “ship to” and a “ship from” addresses or use saved addresses if you already have them, and package details. You may save addresses for later use while filling in the form. 

Also extra services are available at this step — Insurance and Signature confirmation. Then click the button “Get rates'' at the bottom of the page to see available mail classes and prices.

Step 4. Previewing and purchasing a label. Check if everything meets your requirements. For editing the details, if necessary, click the “Edit label” button at the bottom of the page. While editing a label, you are not able to change its type from domestic to international one and vice versa. For this purpose you should create a new label. 

If the data is correct, tick the mail class you need, choose a ship date and click the purple button “Buy label”. Be sure you have enough funds on your account balance. Or you can delete the label if you do not need it.

Step 5. Printing a label. After you pay the label you will see the label page which contains all the information including the tracking number. You can print the shipping label, or or save a link for sharing. Also the tracking option is available on this page.

Please note, you are not able to edit or delete a purchased label. You should request a refund and then create a new one, if necessary.

Step 1. Weigh your package with a scale. Measure three sides of the package (Length, Width, Height) with a ruler or measuring tape. 

Step 2. Go to the  “Labels” page  in your console. Click the green button "Create New Label". 

Step 3. For an international label first choose a country you are going to ship a package to. The USA is set by default. Click on "United States" and choose a country of destination in the open list.

Fill in all the required fields in the form: enter a “ship to” and a “ship from” addresses or use saved addresses if you already have them, add package details. You can save addresses for later use while filling in the form. Also Insurance is available at this step.

 Step 4. Filling out a Customs Form for International shipping

Please mind, the USPS requires that you fill a customs form for all packages shipped out of the United States.

• Choose the type of products you are going to ship from the list: merchandise, gift or other.

• You do not need to fill in the field EEL\PFC (Exemption and Exclusion Legend code or a Proof of Filing Citation) if the cost of all purchases you ship in the same package is not more than $2.499. NOEEI 30.37(a) is set by default. Learn more about EEL \ PFC.

• Line 1. Describe the items you ship. Indicate the same type items’ origin country, the weight, quantity and price per one item. 
• Add more lines if necessary.
• Check if everything is OK, and click the button “Get Rates”.

Step 5. Previewing and purchasing a label. Check if everything meets your requirements. For editing the details, if necessary, click the “Edit label” button at the bottom of the page. While editing a label, you are not able to change its type from international to domestic one and vice versa. For this purpose you should create a new label.

 If the data is correct, tick the mail class you need, choose a ship date and click the purple button “Buy label”.  Be sure you have enough funds on your account balance. Or you can delete the label if you do not need it. 

Step 5. Printing a label. After you pay the label you will see the label page which contains all the information including the tracking number. You can print the shipping label, or save the link for sharing. Also the tracking option is available on this page.

Please note, you are not able to edit or delete a purchased label. You should request a refund and then create a new one, if necessary.

After you buy a shipping label, click on "Print" button on the Label preview page and save a picture of it (in PDF format) on your computer or smartphone and then print the label in the post office or any other office that offers printing services.

Also you can copy a label link and share it with everybody who can print it.

EEL \ PFC — when shipping outside the US, you need to provide either an Exemption and Exclusion Legend (EEL) code or a Proof of Filing Citation (PFC). Which you need is based on the value of the goods being shipped.

If the value of the goods is less than $2,500, then you pass the following EEL code: "NOEEI 30.37(a)" (installed by default)

If the value of the goods is greater than $2,500, you need to get an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. ITN will look like “AES X20120502123456”. To get an ITN, go to the AESDirect website.

An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.

Learn more in the Transition to ACE guide, and in the ACE AESDirect User Guide

You can delete a label if it is not paid and printed. Go to the  “Labels” page  in your console. Choose a label you want to be deleted and click "Delete label" under the label's status.

When the label is deleted you will see the notification "Label successfully deleted" at the top of the page. 

You can reprint any label. It’s free of charge. You should go to the “Labels” tab in your console. Find a label in the list and click “Print” under the tracking number. You can reprint the same label numerous times. 

Please note:  If a label is paid and printed but you have entered the sender or recipient address, its weight, or shipping service incorrectly, you won’t be able to change the specified data when reprinting the label. If a mistake has been made, please request a postage refund and create an entirely new label with the correct information. 

Before buying any label, please check the USPS Postal Explorer to see if there are any restrictions or prohibitions for shipping your items. Depending on the kind of item(s) you're sending, the postal carrier may not allow you to ship your parcel at all! 

The United States Postal Service (USPS) prohibits the shipment of goods valued at over $2,499. All such packages will be returned to the US Customs Service without compensation for the cost of delivery. We DO NOT RECOMMEND sending expensive items without insurance.

We offer discounted prices on the following USPS domestic and international postage and shipping:

Domestic Mail Classes:

• Priority Express Mail 
• Priority Mail 
• First-Class Mail 

International Mail Classes:

• Priority Express Mail International 
• Priority Mail International 
• First-Class Mail International

You can schedule pick-up on the USPS official site. Or you can also drop your packages off at the local USPS post office. 

USPS First Class-Mail is the most popular and affordable way to send letters, postcards, envelopes and lightweight packages up to 15.9 ounces around the USA. Your mailings will be delivered in 1-3 business days. You can send your packages to any U.S. address, PO Box, and many APO/FPO/DPO destinations. 

The most popular ways to send items via USPS First-Class Mail are packages and padded envelopes. Both are rather large and can guarantee a safety delivery of your items. USPS First-Class Package pricing depends on the weight of a shipment only. If your package weighs more than 15.9 ounces you should send it via USPS Priority Mail Service. USPS First-Class Mail offers free USPS Tracking and some additional features that can be added for an additional cost such as Signature Confirmation and insurance coverage up to $5.000.

USPS First-Class Mail Letters and Packages

• First-Class Mail Letters — the maximum weight is 3.5 oz; 
• First-Class Mail large envelopes and small packages — the maximum weight is 15.9 oz;
• Maximum combined length and girth (girth is the distance around the thickest part) of a small package sent via First-Class Mail is 108";
• All postcards and envelopes (or flats) must be rectangular, otherwise an additional charge may apply. 

First-Class Mail Letter (Certified Mail)

Certified Mail is a special USPS service that provides the person sending the mailpiece with an official receipt showing proof the item was mailed. When the package is delivered, the mail carrier requires a signature from the recipient. That signature is stored in the USPS database for a period of 2 years. Customers can also add a Return Receipt service (electronic or physical) to their Certified Mail mailpiece that will deliver a copy of the recipient’s signature to the sender. The Electronic Return Receipt option shows the recipient’s signature via email. The physical Return Receipt option is a postcard mailed to the sender that contains the actual recipient’s signature providing proof the mailing was delivered or that a delivery attempt was made.

Common Uses of Certified Mail:

• Time Sensitive Communications With Debtors or Creditors 
• Bank Documents 
• Tax Returns 
• Health Care Records 
• Personal Identity Records 
• Important Compliance Documents

First-Class Mail Small Packages

USPS First-Class is very economical and suits various items. It is perfect for shipping items that can't be folded or bent. The pricing rates of the USPS First Class Package Delivery depend on weight and include one flat rate for the first three ounces. The first 3 ounces will cost only $3.01 at Qwintry Global and it is the most economical way of shipping within the USA. USPS First Class Package Service offers a free pickup option and free USPS Tracking. But you can also purchase some additional options such as signature confirmation and insurance for an additional cost.

USPS Priority Mail is a popular, fast and money-saving way to deliver your shipments within the USA due to lots of options and affordable pricing rates:

• Fast delivery time: 1-3 Business Days;
• Free Package Pickup service at your home or office;
• A maximum weight of 70 lbs. for a package;
• Up to $50 of insurance with most shipments. You can also purchase additional insurance for shipments valued at more than $50;
• Free USPS tracking.

This shipping method requires weighing the package to determine its shipping cost. The Priority Mail retail-pricing rates depend on the destination it is shipped to. The USPS divides the country into nine zones. USPS charges more as the distance between you and your package’s destination increases. To estimate the shipping cost use our Shipping Calculator.

USPS Priority Mail Packages

• Maximum weight is 70 lbs. for a package;
• Maximum combined length and girth (= the distance around the thickest part) is 108″.

USPS Priority Express Mail is the fastest way to deliver packages within the USA available every day, all year, with limited exceptions. The delivery service comes with a money-back guarantee. It provides guaranteed to 2-day delivery to most US addresses including PO Boxes. If the package is sent via Priority Mail Express and doesn’t arrive on time, USPS will refund the full delivery cost to the customer.   

• Fastest delivery time: overnight — 2 days with a money-back guarantee;
• Sunday and holiday delivery available for an additional fee;
• Free Package Pickup service at your home or office;
• Price includes proof of delivery signature record (if requested at time of purchase);
• A maximum weight of 70 lb. for a package;
• Up to $100 of insurance with most shipments. You can also purchase additional insurance for shipments valued at more than $100;
• Free USPS tracking.

USPS Priority Express Mail Packages

You can feel free to send your items in your own packaging. 

• Maximum combined length and girth (girth is the distance around the thickest part) of a package sent via Priority Mail Express is 108";
• Maximum weight of the package is 70 lb. 

The shipping rates depend on the weight of the package and the destination it is sent to. There are 9 zones in the United States. USPS Priority Mail Express prices are based on the distance from the location the package is sent from to the delivery destination. If the package is not delivered on time, you’ll get refunded the full delivery cost. Oversized packages may be subject to a surcharge. Note, that there are limits for sizes and weights specific for each destination.To estimate the shipping cost use our Shipping Calculator.

USPS First-Class Mail International is the most affordable way to ship lightweight items weighing less than 64 oz. (4 lb.) and up to $400 in value to more than 190 countries. It usually takes 7-21 days for the shipment to arrive depending on the destination. While no shipping insurance is available for the First-Class Mail International at USPS, Qwintry Global provides its own insurance as an additional service. The shipping costs of this mail class depend on the destination and dimensions of the shipment.

    To estimate delivery cost  use our Shipping Calculator.

USPS First-Class Mail International Small Packages

• First-Class Mail large envelopes and small packages — the maximum weight is 4 lbs;
• Length: 24" max.
• Maximum length, height, and width combined: 36" max. (for rolls and tubes – 42" max.)

USPS Priority Mail International is an efficient method of delivering shipments to more than 190 countries worldwide including Canada and Australia. Affordable prices and speedy delivery (6-10 business days depending on destination) make this mail class very popular. The maximum package weight (up to 70 lbs.), free pick up by USPS, free USPS tracking number, shipping insurance. Priority Mail International is the best value for the money.

To estimate delivery cost  use our Shipping Calculator.

USPS Priority Mail International Packages

• Maximum weight is 70 lbs.
• Maximum combined length and girth (girth is the distance around the thickest part) is 108".
• Use your own box. Be sure the container flaps must be able to close within the normal folds when sealing a Mailing Box.
• Oversized packages may be subject to a surcharge. Please check Countries and Limits (ссылка на таблицу) for sizes and weights specific for each destination.

USPS Priority Express Mail International is the fastest and most convenient way to ship packages weighing up to 70 lbs to over 190 countries. You get competitive prices. Delivery to most destinations takes 5-7 business days and includes free pickup right from your doorsteps. Priority Mail Express International offers shipment tracking and includes insurance up to $100. Money-back guarantee is available to select countries. If your package is not delivered by the guaranteed date, the USPS will refund your shipping costs.

To estimate delivery cost  use our Shipping Calculator.

USPS Priority Express Mail International Packages

• Maximum weight is 70 lbs.
• Maximum length of the package is 60" and maximum combined length and girth (girth is the distance around the thickest part) is 108".
• Use your own box. Be sure the container flaps must be able to close within the normal folds when sealing a Mailing Box.

*Girth = (Height + Width) x 2

The maximum package weight and dimensions depend on the country which a package is shipped to. You can find the detailed information about maximum box measurements, as well as a full list of prohibited items per country on the USPS website.